Workplace Experience and the Rise of Hospitality

CPE Credit Hours: 1.0
Field of Study: Business Management & Organization

Nearly 75% of CPA and advisory leaders today expect to have their staff back in the office full-time or in a hybrid capacity in 2023, but the office has changed and forcing professionals back into the office is a losing strategy that puts nearly 40% of people at risk for turnover.

The office must now provide benefits or an experience professionals cannot get at home, a workplace experience that attracts and retains talent.  Workplace experience is next level hospitality, a high engagement, white-glove service that transforms your office into a destination. A workplace experience helps organizations attract and retain top talent and make a hybrid workplace efficient and productive. 

In this 60-minute session, join Nic Rapacz, Vice President of Outsourcing at Forrest Solutions Advisory, to learn how workplace experience is being leveraged at some of the world’s most sought-after advisory firms, firms of all sizes including the Big 4.

Learning Objectives:

• Understand the market drivers and outcomes for workplace experience
• Determine the difference between "hospitality" and "service"
• Learn from case study examples how professional services firms leverage workplace experience

Speaker Bio:

Nic Rapacz serves as the Vice President of Outsourcing Sales for Forrest Solutions Advisory. As Vice President of Outsourcing Sales, Nic helps lead client partnerships, creating market-differentiating outsourcing programs that help them innovate and optimize their operations. Nic has over 15 years of experience in outsourcing — serving as an expert leading new client strategy, developing customized solutions and delivering high-impact services for Advisory and CPA organizations across the country.

Presenter and Moderator Bios

Presenter: Nic Rapacz, Vice President of Outsourcing Sales, Forrest Solutions Advisory

Nic Rapacz serves as the Vice President of Outsourcing Sales for Forrest Solutions Advisory. As Vice President of Outsourcing Sales, Nic helps lead client partnerships, creating market-differentiating outsourcing programs that help them innovate and optimize their operations. Nic has over 15 years of experience in outsourcing — serving as an expert leading new client strategy, developing customized solutions and delivering high-impact services for Advisory and CPA organizations across the country.