Workplace Experience and the Rise of Hospitality

Date: Thursday, February 2, 2023
Time: 02:00 PM ET / 01:00 PM CT / 12:00 PM MT / 11:00 AM PT [Prevailing Time]
Presenter: Nic Rapacz, Vice President of Outsourcing Sales, Forrest Solutions Advisory
Objective: Learning Objectives:
1. Understand the market drivers and outcomes for workplace experience
2. Determine the difference between ‘hospitality’ and ‘service’
3. Learn from case study examples how professional services firms leverage workplace experience
Field of Study: Business Management & Organization
Program Level: Basic
CPE Credit: 1 Credit Hour
Delivery Method: Group Internet-based

No advanced preparation or prerequisites are required for this course.

Course Description

Nearly 75% of CPA and advisory leaders today expect to have their staff back in the office full-time or in a hybrid capacity in 2023, but the office has changed and forcing professionals back into the office is a losing strategy that puts nearly 40% of people at risk for turnover.

The office must now provide benefits or an experience professionals cannot get at home, a workplace experience that attracts and retains talent.  Workplace experience is next level hospitality, a high engagement, white-glove service that transforms your office into a destination. A workplace experience helps organizations attract and retain top talent and make a hybrid workplace efficient and productive. 

In this 60-minute session, join Nic Rapacz, Vice President of Outsourcing at Forrest Solutions Advisory, to learn how workplace experience is being leveraged at some of the world’s most sought-after advisory firms, firms of all sizes including the Big 4.

Presenter and Moderator Bios

Presenter: Nic Rapacz, Vice President of Outsourcing Sales, Forrest Solutions Advisory

Nic Rapacz serves as the Vice President of Outsourcing Sales for Forrest Solutions Advisory. As Vice President of Outsourcing Sales, Nic helps lead client partnerships, creating market-differentiating outsourcing programs that help them innovate and optimize their operations. Nic has over 15 years of experience in outsourcing — serving as an expert leading new client strategy, developing customized solutions and delivering high-impact services for Advisory and CPA organizations across the country.

$25.00 for CPAFMA Members / $40.00 for Non-Members / Free for PAFMs

  Online Registration

Delivery System

  • All programs are delivered using the Zoom platform.
  • Confirmations will include log-in instructions.
  • Participants are able to participate using any device with an Internet connect (if the device does not have speakers, the participant can also dial-in) or they can participate with audio only by dialing in.
  • All registrants will receive a link to the MAPCast’s recording by email within 48 business hours of event’s conclusion.
  • There will be assistance available to help with technical and connectivity issues up to 10 minutes prior to the start of the presentation.


All registration is done on-line with the names and email addresses of each individual guest. Log-in details will be emailed to all registrants approximately 1-2 days prior to each session.

Refund Policy

CPAFMA will not issue refunds for MAPCasts. If a registrant is unable to participate in the MAPCast and sends written notice to 48 hours prior to the session, a credit will be provided for a future MAPCast. Alert the CPAFMA staff member monitoring the MAPCast if technical difficulties are encountered and technical support will be provided to eliminate problems with future MAPCasts.

Additional Information

Live participation is required for CPE credit and polling questions must be answered to show active participation. All registrants will receive an email following the session with links to the slides and/or handouts, and a link to the MAPCast recording (unless otherwise stated). If you are unable to participate in the live session, you can still watch the recorded session, but you will not be eligible for CPE credits.

For more information regarding CPAFMA MAPCasts or administrative policies such as complaint and refund, contact the CPAFMA Headquarters at 937-222-0030, or