Evaluating Staff Underperformance and Presenting Effective Solutions

Date: Wednesday, January 20, 2010
Time: 10:00 AM ET / 09:00 AM CT / 08:00 AM MT / 07:00 AM PT [Prevailing Time]
Presenter(s): Guy Gage III, LPC CPT with PartnersCoach
Objective(s):
Learn key points on evaluating staff underperformance and how to present effective solutions to the partners.
Field of Study: Personnel / Human Resources
Program Level: Basic
CPE Credit: 1 Credit Hour
Delivery Method: Group Internet-based

No advanced preparation or prerequisites are required for this course.
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Course Description

The performance of your professionals is what makes them and your firm successful. When underperformance occurs, it should be dealt with quickly and effectively. The question often arises: what should you do? Ignoring, pleading or beating on people are ineffective, although often employed.

There is another way.

Using the science of human performance, the presentation will cover:

> the six factors that affect human performance how to assess each of

> the factors employ interventions that are focused on specific factors

> some proven strategies that others have sucessfully used

When you perform a proper assessment and apply relevant "fixes," you will have a positive impact on people.

Presenter and Moderator Bios
Guy Gage is the owner of the PartnersCoach, a coaching and consulting firm to professionals in private practice. Holding a license in counseling and a certificate in human performance improvement, he has consulted with and coached professionals for almost 20 years, guiding them to increase their effectiveness and career satisfaction.

Guy began his career as a therapist working with executives and their families. Soon his career expanded to include soft skills training to schools, business and not for profit enterprises. Because of his effectiveness and his personal interest, he transition out of his counseling practice to concentrate on training and strategic planning for professional service firms.

In 1999, Guy expanded his private practice further and joined Troy Waugh and The Rainmaker Academy, an international leadership and marketing training firm from accountants. For 10 years he served as a Senior Instructor with the academy, training and coaching hundreds of accountants in the USA and Europe to generate millions of dollars in revenue for their firms.

In 2001 following a successful consulting practice Guy joined Toothman Rice, PLLC, a 4 office accounting firm in north central West Virginia. Over the course of 7 ½ years he held responsibilities in HR, marketing and firm development as the firm doubled in revenue and profitability.

While enjoying his time at Toothman Rice and The Rainmaker Academy, he wanted to focus more on what he does best: coaching professionals to discover their success potential. In July 2009, Guy launched the PartnersCoach, working with professionals and firms in accounting, financial services, law, engineering and architecture. When asked about how he likes his new venture, he says, “It fits perfectly. It’s what I do; it’s who I am!”

Guy is a graduate of West Virginia Wesleyan College and Marshall University Graduate College. He has a Master’s degree in Counseling, holds a license as a Professional Counselor and has a Certificate in human Performance Improvement. His affiliations include the International Society of Performance Improvement, the American Mental Health Counselors Association and the West Virginia Licensed Professional Counselors Association.

Cost
$25.00 for CPAFMA Members / $40.00 for Non-Members / Free for PAFMs

Delivery System

• All programs are delivered using the Zoom platform.
• Confirmations will include log-in instructions.
• Participants are able to participate using any device with an Internet connect (if the device does not have speakers, the participant can also dial-in) or they can participate with audio only by dialing in.
• All registrants will receive a link to the MAPCast’s recording by email within 48 business hours of event’s conclusion.
• There will be assistance available to help with technical and connectivity issues up to 10 minutes prior to the start of the presentation.

Registration

All registration is done on-line with the names and email addresses of each individual guest. Log-in details will be emailed to all registrants approximately 1-2 days prior to each session.

Refund Policy

CPAFMA will not issue refunds for MAPCasts. If a registrant is unable to participate in the MAPCast and sends written notice to info@cpafma.org 48 hours prior to the session, a credit will be provided for a future MAPCast. Alert the CPAFMA staff member monitoring the MAPCast if technical difficulties are encountered and technical support will be provided to eliminate problems with future MAPCasts.

Additional Information

Live participation is required for CPE credit and polling questions must be answered to show active participation. All registrants will receive an email following the session with links to the slides and/or handouts, and a link to the MAPCast recording (unless otherwise stated). If you are unable to participate in the live session, you can still watch the recorded session, but you will not be eligible for CPE credits.

For more information regarding CPAFMA MAPCasts or administrative policies such as complaint and refund, contact the CPAFMA Headquarters at 937-222-0030, or info@cpafma.org.