Decontaminate Toxic People: Without Weapons or Duct Tape

Date: Thursday, May 18, 2006
Time: 01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT [Prevailing Time]
Presenter(s): Marsha Petrie Sue, MBA
Objective(s):
Survival tactics for people that create perplexity, puzzlement, and pandemonium.

An interactive program focused on verbal and internal communication and listening skills. Training the brain to get the results you deserve, reduce conflict, and improve relationships is the major focus. Create balance and a positive environment with this highly effective presentation.
Field of Study: Human Resources
Program Level: Basic
CPE Credit: 1 Credit Hour
Delivery Method: Group Internet-based

No advanced preparation or prerequisites are required for this course.
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Course Description

Incredible Results

You will be able to manage any situation with tact and poise. Your stress will be reduced, confidence improved and you will even be able to say “no” without feeling guilty. Learn to stay in control no matter how difficult the person or situation. Personal accountability is polished and difficult people will always be in control!

Powerful, Fresh Ideas

Understanding perception and communication patterns is the platform that makes this a sought after program. Toxic people are at work and at home, so you have to develop strong skills to manage them because you will never change them. Remember they can’t get your goat if you don’t tell them where it’s tied up!

“This workshop helped me understand the principles of building better relationships and knowing the other characteristics of people. It was very useful. I’ve heard many speakers – good and not so good – and Marsha is extremely engaging.”
Debbie Rawls, Old Republic Home Protection

What will be covered?

√ Identify how to review communication preferences.
√ Learn to speed-read people.
√ Close the gap in the Generational Divide (Boomers, X and Y)
√ Keys to staying calm in even the most difficult situations.
√ Focus on three steps that will get people to hear everything you say.
√ How to give and receive criticism and keep emotions in check.
√ Save time by flexing your style rather than trying to change others.
√ Techniques on listening more objectively to what others have to say.
√ Learn why a smile is a critical key to resolving issues and conflict resolution.

Benefits

Communications will be improved, and conflict reduced.
You and your team will be more productive, high morale instilled,
and the environment will be motivated to succeed together.

Presenter and Moderator Bios
Marsha Petrie Sue, MBA

Marsha has been called The Accountability Master because she dares people to take personal responsibility for their choices, success and life. She is original, unique, and a one-of-a-kind professional speaker and author who is also an accomplished shooter, award winning fisherperson and landscape photographer. She challenges every morsel of your beliefs while entertaining and enlightening. Marsha is the author of the award winning CEO of YOU: Leading YOURSELF to Success. In addition, she holds her MBA and is a former Executive Vice President of Westinghouse Financial American Directory Project.

Area of Expertise:

Marsha works with companies and associations that want to create a stimulating environment for leaders and employees through personal accountability, challenged thinking and acceptance of change.

High Profile Presentations sampling:
• American Express Will to Win Expo Keynote
• National Guard Keynote Educational Workshop
• The BONES Society, Inc. Convention keynote
• Association of Accounting Administration – keynotes and concurrent sessions
• Cold Stone Creamery Franchisee Expo keynote
• Shea Properties 2006 Company Kickoff

Authored material:

• Over 125 articles published
• Over 37 books, recordings & downloads

Occupational Highlights/Previous Experience:
• President and CEO – MPS, Inc., a speaking practice and training company
• Executive Vice President, Westinghouse Financial Services, American Directory Project
• Director, National Accounts, USWest/Qwest
• Regional Markets Manager, GTE Directory Company

Recognition:

• First place Arizona Literary Awards
• Member of the Year National Speakers Assn-AZ
• Past President, National Speakers Assoc.-AZ
• Telly Award Winner
• Writer's Digest Certificate of Merit for The CEO of YOU

Education:

• Graduated magna cum laude, MBA, University of Phoenix
• BA, California State University, Long Beach
• Darden School of Business
• Myers Briggs Type Indicator Certification

Cost
$25.00 for CPAFMA Members / $40.00 for Non-Members / Free for PAFMs

Delivery System

• All programs are delivered using the Zoom platform.
• Confirmations will include log-in instructions.
• Participants are able to participate using any device with an Internet connect (if the device does not have speakers, the participant can also dial-in) or they can participate with audio only by dialing in.
• All registrants will receive a link to the MAPCast’s recording by email within 48 business hours of event’s conclusion.
• There will be assistance available to help with technical and connectivity issues up to 10 minutes prior to the start of the presentation.

Registration

All registration is done on-line with the names and email addresses of each individual guest. Log-in details will be emailed to all registrants approximately 1-2 days prior to each session.

Refund Policy

CPAFMA will not issue refunds for MAPCasts. If a registrant is unable to participate in the MAPCast and sends written notice to info@cpafma.org 48 hours prior to the session, a credit will be provided for a future MAPCast. Alert the CPAFMA staff member monitoring the MAPCast if technical difficulties are encountered and technical support will be provided to eliminate problems with future MAPCasts.

Additional Information

Live participation is required for CPE credit and polling questions must be answered to show active participation. All registrants will receive an email following the session with links to the slides and/or handouts, and a link to the MAPCast recording (unless otherwise stated). If you are unable to participate in the live session, you can still watch the recorded session, but you will not be eligible for CPE credits.

For more information regarding CPAFMA MAPCasts or administrative policies such as complaint and refund, contact the CPAFMA Headquarters at 937-222-0030, or info@cpafma.org.