MAPCast: Fixing Feedback
February 26, 2019
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How Nordstrom Made Its Brand Synonymous With Customer Service (and How You Can Too)

Ask anyone in the retail industry what the first words are that come to their mind when they think of Nordstrom, and they'll immediately tell you "customer service."  Making your brand synonymous with a catch-all phrase that's too often simply thrown around in retail doesn't happen overnight.  In fact, its taken the...
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Survey Results

Location for Chapter Meetings Fun Questions Answers Bethesda 47.06% This location is often associated with mysterious disappearances Bermuda Triangle Rockville 52.94% This figure is often erroneously given credit for "inventing daylight saving's time.  Ben Franklin Gaithersburg 47.06% The number...
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2019 Digitally Driven Firm Survey Results

In recognition of the evolving trends in digital operations, the CPAFMA 2019 Digitally Driven Firm Survey - formerly the CPAFMA Paperless Benchmarking Survey, the longest running paperless benchmarking survey in the accounting profession - was conducted as an update to the Association's 2017 survey. This important resource has...
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Roman Kepczyk Expands Role with Right Networks as Director of Firm Technology Strategy

HUDSON, N.H (November 2, 2018) – Accounting technology leader Roman Kepczyk, recently named to Accounting Today’s list of "Top 100 Influential People" for the 13th year, has expanded his role with Right Networks as Director of Firm Technology Strategy. Kepczyk, a veteran of Xcentric, which was acquired by Right...
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CPAFMA Launches Missouri Chapter

The CPA Firm Management Association (CPAFMA) is proud to announce the launch of the CPAFMA Missouri Chapter, serving firm managers throughout the state. Championed by Amanda Simmonds of Brown Smith Wallace LLP in St. Louis, firm managers recently gathered at the Missouri Society of CPAs' offices where Andrew Grow, Director of...
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