Workplace Experience and the Rise of Hospitality

CPE Credit Hours: 1.0
Field of Study: Business Management & Organization

Nearly 75% of CPA and advisory leaders today expect to have their staff back in the office full-time or in a hybrid capacity in 2023, but the office has changed and forcing professionals back into the office is a losing strategy that puts nearly 40% of people at risk for turnover.

The office must now provide benefits or an experience professionals cannot get at home, a workplace experience that attracts and retains talent.  Workplace experience is next level hospitality, a high engagement, white-glove service that transforms your office into a destination. A workplace experience helps organizations attract and retain top talent and make a hybrid workplace efficient and productive. 

In this 60-minute session, join Nic Rapacz, Vice President of Outsourcing at Forrest Solutions Advisory, to learn how workplace experience is being leveraged at some of the world’s most sought-after advisory firms, firms of all sizes including the Big 4.

Learning Objectives:

• Understand the market drivers and outcomes for workplace experience
• Determine the difference between "hospitality" and "service"
• Learn from case study examples how professional services firms leverage workplace experience

Speaker Bio:

Nic Rapacz serves as the Vice President of Outsourcing Sales for Forrest Solutions Advisory. As Vice President of Outsourcing Sales, Nic helps lead client partnerships, creating market-differentiating outsourcing programs that help them innovate and optimize their operations. Nic has over 15 years of experience in outsourcing — serving as an expert leading new client strategy, developing customized solutions and delivering high-impact services for Advisory and CPA organizations across the country.